Have a question we did not answer? Contact us.

When will I receive my order?

Custom items such as business cards, brochures and door hangers take about 3 business days to produce after you approve your proof (up to 5 for larger jobs). When production is done we ship with the shipping method you chose. See our Shipping Policy. Haven't seen your proof email? Check your junk or spam folder, then contact us.

How do I send my logo or photo?

On the product page, under the quantity, click "Upload here". Drag and drop your file or browse for it. The product description lists the file types we accept.

How do I give you the text for my design?

Use the "Add a note" box on the cart page, or email sales@print5k.com with your order number.

Do I get to see a proof first?

Yes. For custom items we email you a proof. Nothing is printed until you approve it. Please check spelling, names, phone numbers, colors, size and quantity carefully. Once you approve, the item is made exactly as shown and cannot be returned or refunded for an error you approved.

I am having trouble placing an order. What should I do?

Make sure cookies and JavaScript are on, and that www.agentmotif.com is allowed in your browser or company firewall. Try another browser. If it still fails, contact us.

Can I order by phone?

Please place orders on our website. It is safer for your payment details and it means your order and proof approval are recorded correctly. For help, call (714) 444-1818 or email sales@print5k.com during business hours. You can also visit us at 9430 Warner Ave, Suite C, Fountain Valley.

What payment methods do you accept?

We accept the payment methods shown at checkout, including major credit and debit cards. You can also pay in person at our Fountain Valley shop.

Can I change or cancel an order?

You can cancel within 3 hours of ordering if your proof has not been approved. After you approve a proof, production starts and the order cannot be changed or canceled. Email sales@print5k.com with your order number. See our Terms.

What if my package is lost or damaged?

The carrier is responsible after pickup. Please ask about shipping insurance when you order. If your order arrives damaged, email us within 5 business days with photos and your order number.

Can you ship to an address other than my billing address?

Yes, anywhere in the United States. For card security we may need to verify the order first. Orders over $200 may be held until we confirm your billing information with your card bank.

Do you ship to APO/FPO and U.S. territories?

Yes, by USPS Priority Mail. Delivery to military addresses can take longer.

I entered the wrong shipping address and the package is in transit.

Once a package leaves us we cannot change the address. If it is returned, we will reship once you pay the extra shipping.

How do I track my order?

You will get an email with tracking when your order ships. If you do not get it within 3 business days of production finishing, contact us.

Do you charge sales tax?

Sales tax is calculated at checkout based on the delivery address, as required by law.

What if I am not happy with my order?

Contact us first at sales@print5k.com or (714) 444-1818. If your order has a production defect or does not match the proof you approved, we will reprint or fix it. Please see our Refund Policy.