Terms of Service
Digital Ads, LLC dba AgentMotif.com – Terms of Service
By placing an order with Digital Ads, LLC dba AgentMotif.com, you agree to the following terms:
We reserve the right to use a production or shipping method different from your selection if it ensures your order arrives on time or sooner.
Daily production cutoff: 10:00 AM (destination time zone)
All files must be print-ready to qualify for same-day processing.
1. Cancellations
Orders (verbal or written) cannot be canceled without fees covering work completed, labor, and materials.
Minimum cancellation fee: $20.
2. Color Matching
We do not guarantee color matching on gang-run printing.
- Files submitted in Pantone or RGB will be converted to CMYK and may shift in color.
3. Proofs & Color Accuracy
- Screens do not accurately represent printed color.
- Printed proofs are recommended for accuracy.
- Minor color variations are considered acceptable.
Customer Responsibilities:
- Carefully review all proofs
- Errors approved in proofs are the customer’s responsibility
- Re-proofs may incur a $10+ fee per page
Production begins after proof approval and is subject to the 10 AM cutoff.
4. Production Schedules
- Production time = printing time only
- Shipping time is separate
Delays may occur due to:
- Weather, natural disasters, strikes, government actions, or other uncontrollable events
5. Shipping, Delivery & Pickup
- We are not responsible for packages after delivery
- Shipping methods may be changed to meet your delivery date
- Customers must provide accurate shipping information
- Additional carrier fees due to incorrect info are the customer’s responsibility
Important:
- Shipping rates apply to the continental U.S. only
- Delivery dates are not guaranteed
6. Quotes, Estimates & Taxes
- Written quotes valid for 30 days
- Prices may change due to material/labor costs
- Taxes and duties are not included
7. Payment Terms
- Full payment upfront
8. Ownership & Materials
All preparatory materials (designs, files, plates, etc.) remain the property of Digital Ads, LLC dba AgentMotif.com until full payment is received.
9. Alterations
Any changes beyond original specifications will incur additional charges.
10. Specification Deficiencies
Customer errors or incomplete specifications may result in added costs.
12. Customer Responsibility
Customers are responsible for:
- Proofreading all files
- Requesting PMS printing if needed
- Give written approval to print based on proof provided
- Providing complete specifications
13. Overruns / Underruns
Due to production limits, quantity may vary:
- Up to 10,000: ±7%
- 10,001–25,000: ±5%
- 25,001–100,000: ±3%
- 100,000+: ±2%
Customers are billed for actual quantity delivered.
14. Overtime Work
Delays caused by the customer may result in additional overtime charges.
15. Customer-Supplied Materials
We are not responsible for:
- Quality, accuracy, or defects in supplied materials
- Shortages from suppliers
16. Storage
- Temporary storage may be provided at no charge (space permitting)
- We are not liable for loss or damage during storage
17. Claims
All issues must be reported within 5 business days of delivery.
After this period, orders are considered accepted.
18. Subcontracting
We may use subcontractors but remain responsible for fulfilling the order.
19. Samples & Marketing
We may use printed work as samples or for advertising unless otherwise requested.
20. Limitation of Liability
Liability is limited to the cost of the order only.
We are not responsible for indirect or consequential damages.
21. Right of Refusal
We may refuse any content that is:
- Illegal, offensive, or obscene
- Copyright-infringing
- Defamatory or harmful
22. Indemnification
Customers agree to assume responsibility for any legal issues arising from submitted content.
23. Copyright
By submitting files, you confirm you have the rights to reproduce all content.
24. Changes to Terms
These terms may be updated at any time. Customers are responsible for reviewing them during checkout.